FAQ

HOW CAN I CONTACT CUSTOMER CARE?

Please email concierge@michellesmith.nyc. Please note all inquiries will be answered within 48 hours.

WHAT IS THE RETURN AND EXCHANGE POLICY?

 Click here to view our return and exchange policy. 

HOW DO I DETERMINE MY SIZE?

Please see our detailed size chart to determine your size. If you have specific questions about sizing, please email concierge@michellesmith.nyc.

WHEN WILL I RECEIVE MY PRE-ORDER?

Typically preorders will ship 6-8 weeks after the order is placed. If you choose expedited shipping, the item will ship via the selected shipping method once it arrives at the warehouse. The expected turn around time for preorders are noted on the product description page and is subject to change. We will contact you of any potential delays or date changes.

WHAT ARE MY SHIPPING OPTIONS?

Please click here to view our shipping options. Please note all shipping options are available after your preorder arrives at our warehouse.

DOES MICHELLE SMITH CHARGE SALES TAX?

We currently only charge sales tax for items being delivered in the state of New York.

HOW DO I CARE FOR A MICHELLE SMITH GARMENT?

While most of our care details are listed on the product pages, if you have a specific question regarding how to care for your garment, please email concierge@michellesmith.nyc.

CAN I CANCEL MY ORDER?

Once your order is submitted, we unfortunately cannot guarantee any cancellation. Please reach out to concierge@michellesmith.nyc with your order number immediately and we will try our best to honor the cancellation if possible.

FLASH SALE TERMS AND CONDITIONS

All items purchased on sale during our Flash Sale are considered final, with no returns or exchanges. For any questions, please email concierge@michellesmith.nyc.